Refund policy

1. Contact Us:

   • Notify us within 7 days of receiving your order by contacting our customer support team at support@treeofashes.com. Please include your order number and clear photos of the damaged item or the incorrect size.

2. Verification:

   • Our customer support team will review your case and may request additional information or images to verify the issue.

3. Return Authorization:

   • Once your case is verified, we will provide you with a return authorization and instructions on how to return the item.

4. Return the Item:

   • Pack the item securely, including all original tags and packaging, and ship it back to us within 14 days of receiving the return authorization.

5. Refund Process:

   • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund.

6. Refund Timeframe:

   • Please allow up to 7 business days for the refund to be processed. The refund will be issued to the original payment method.

Important Notes:

• The 7-day refund window starts from the delivery date as indicated by the tracking information.
• Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
• Shipping costs are non-refundable, and the customer is responsible for return shipping fees.
• Refunds are issued in the original form of payment.

We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to reach out to our customer support team at support@treeofashes.com